Version: November 2009

1.    General Provisions

1.1 Please read these Terms and Conditions carefully as these are the terms upon which you must use Cash-Ticket ("Card"). These Terms and Conditions govern the relationship between you and Prepaid Services Company Ltd.

1.2 Your Card will be operated by Prepaid Services Company Ltd. ("PSC" "we" "us") whose registered office is at 1-6 Yarmouth Place, Mayfair, London W1J 7BU (company number: 05761861).

1.3 We operate our service under an e-money issuer's license in the UK, we are authorised and regulated by the Financial Services Authority (registration number 475502).

1.4 By using a Card you are agreeing to be bound by these Terms and Conditions.

1.5 We may change these Terms and Conditions if we reasonably consider it necessary to do so, if we do we shall give 60 days notice before such change is made. All notices and changes will be posted on www.cash-ticket.com/uk/ (the "Website"). You should check the Website regularly for such notices and changes. Your use of a Card following a change shall be considered as your acceptance of the amended Terms and Conditions. If you do not accept any such change that we make, you may cancel your Card prior to the change being made. For further information see Section 6 (Cancellation). In such circumstances you will not be charged a Card Redemption Fee.

1.6 Our Retail Outlets (see section 3 below) will provide you with a copy of our Terms and Conditions at the time you purchase a Card. You can download a copy of these Terms and Conditions at any time from our Website.

2. Fees

We do not charge any fees for checking your balance and statements on the Website. However, the following fees do apply:

If we decide to increase or impose any new fees, these will be shown on the Website at least 60 days before any changes take effect.

3. Buying a Card

3.1 We have a relationship with a number of Retail Outlets ("Retail Outlets") who sell the Cards. Our Storelocator on our Website displays Retail Outlets close to your location. Our Storelocator on our Website displays Outlets close to your location.

3.2 The Cards can be purchased from Retail Outlets. The Cards will only be issued by a Retail Outlet upon payment by you of the value printed on the Card ("Card Value") plus the Activation Fee (see Fees section above).

3.3 You can purchase up to 10 Cards from a Retail Outlet at any one time. An Activation Fee is payable for each Card purchased.

3.4 Each Card is allocated its own unique Personal Identification Number ("PIN"). When you purchase a Card, the Retail Outlet will issue you with a receipt showing your PIN. If the Retail Outlet is an electronic retailer, the receipt showing your PIN will be in electronic form, and you should print this out for safekeeping. Each Card is valid for an indefinite period of time commencing on the date it was purchased.

4. Using a Card

4.1 You may use our Cards with those online retailers and service providers, which accept Cash-Ticket as payment method ("Webshops") which accept Cash-Ticket as payment method ("Webshops"). Once you have purchased a Card you can use it to purchase products and services in these Webshops.

4.2 You may use your Card as often as you like to purchase goods or services up to a total of the Card Value.

4.3 You may use up to 10 Cards on the same transaction. The maximum payment amount per transaction may not exceed € 1.000 (equivalent amount in pound sterling).

4.4 When you pay using your Card you will be asked to enter the Card's PIN.

4.5 Upon entering the PIN, you irrevocably authorise the Webshop to deduct the funds immediately from your Card for the relevant product/service.

4.6 All debits from the Card shall be in pounds sterling or Euros, depending on the denomination of the Card. If you are paying for goods and services in another currency, the amount payable shall be converted at the published exchange rate on the Website (Weblink: http://www.cash-ticket.com/exchange/exchange.php?language=en) on the day of the transaction. The applicable exchange rate will also be shown at the time of the transaction.

4.7 Our Cards are transferable which means that you can give a Card to a friend or someone else to use in a Webshop.

4.8 You can check the balance of your Card at any time on the Website.

4.9 You can check the transaction record of each Card at any time on the Website.

4.10 If you find that your Card is defective, you should tell us immediately, either by phone (0845 86 10 000) or by e-mail (info@cash-ticket.com). If it is not possible to remedy the defect, we will issue you with a new Card. If the Card Value of the newly issued Card is higher than the balance on the defective Card, you will be required to pay additional funds to us to cover the difference.


5. Your right to a refund

You may request a refund of the funds on your Card provided that you have more than €10 (or equivalent if in another currency) remaining on the Card. To do so, send us an e-mail to info@cash-ticket.com requesting a refund or call customer services on 0845 86 10 000. Before we can refund the funds to you we will need you to provide us with the serial number of the Card, the value left on your Card, your full name, email address and a contact number as well as your personal bank account details where you would like us to transfer the money. To enable us to comply with our legal obligations, we may ask you to provide us with certain other information before we can process your refund request. A Card Redemption Fee will apply (see Fees section above).

6. Cancellation

6.1 Subject to section 5. you have a legal right to cancel your Card up to 14 days after you purchase it or anytime after 12 months from the date you purchase it without being charged any cancellation fee. Under these Terms and Conditions, you also have the right to cancel a Card at any time after this 14 day period for a refund of the balance on your Card (in accordance with Section 5 above). If you cancel a Card we will block it the next working day (Monday to Friday) so it cannot be used.

6.2 You will not be entitled to a refund of money that you have already spent on goods or services or the Activation Fee.
6.3 If you cancel a Card, once all transactions and applicable fees have been deducted subject to Section 6 above, we will arrange for any unused funds to be refunded to you.

6.4 We may block or cancel a Card immediately if we suspect any fraud or misuse of a Card occurring, if we have other security concerns or we need to do so to comply with the law. We will issue you with a replacement Card if you contact us and if we believe such circumstances no longer apply. If the Card value of the newly issued Card is higher than the balance on the defective Card, you will be required to pay additional funds to us to cover the difference.


7. Currency

7.1 Our Cards are issued in pounds sterling (£). Any payments made for goods/services in another currency shall be converted into pounds sterling using the exchange rate applicable on the date of transaction. Our applicable exchange rates (exchange rates published by an Austrian credit institution) will be posted daily on the Website (Weblink: http://www.cash-ticket.com/exchange/exchange.php?language=en) and will be displayed during the payment transaction. The exchanged rate used and the amount which will be debited from the Card will also be shown at the time of the transaction.

7.2 Notwithstanding clause 7.1 above, on an exception basis some online Retail Outlets may issue Cards in Euros (€). Any payments made for with a Card in Euros for goods/services in a currency other than Euros shall be converted into Euros using the exchange rate applicable on the date of the transaction which is published on http://www.cash-ticket.com/exchange/exchange.php?language=en. For every cross currency transaction with the base currency in EUR a general exchange rate surcharge of 2 % will be applied. However for cross currency transaction where EUR is not the base currency a exchange rate surcharge of 4 % will apply.

8. Your duty to take due care, security and PIN protection

8.1 You must check your receipt or your Card confirmation has a PIN and serial number. If you cannot read your PIN and serial number or you believe confirmation is corrupted in any way then you must inform us by phone (0845 86 10 000) or by e-mail (info@cash-ticket.com) stating the serial number of the Card. We will then send you a new Card. If you are unable to read both the PIN but the serial number is readable and the serial number of the Card then you must send us a copy of the print out by fax (fax no: +43 1 720 83 80 12) or by e-mail (info@cash-ticket.com). If the assessment is positive, we redeem the amount concerned. We will then send you the PIN code for your Card again. If you cannot read both, the PIN and the serial number, please contact the Retail Outlet where you purchased your Carder. Once we have verified that both the PIN and the serial number are illegible we will send you a new Card.

8.2 You must keep your Card, PIN safe and protect it from access by unauthorised third parties. Do not give your PIN to any unauthorised third party

8.3 If you lose your Card it will not be replaced.

8.4 You should treat your Card like cash in a wallet. If it is lost or stolen you may lose some or all of your money on the Card in the same way as if you lost cash in your wallet.

8.5 If you believe any of your Card transactions are incorrectly posted you must notify us as soon as possible but within 13 months of the date of the debit. If you believe your card has been stolen, you must inform us immediately. In either case you can notify us or inform us by phone (0845 86 10 000) or by e-mail (info@cash-ticket.com) so that any remaining balance on the Card can be blocked. To enable us to block a Card we will require the serial number. It may take up to one working day from the time we are informed of the abuse/theft for us to successfully block a Card.

8.6 . Unless we have reason to suspect fraud, deliberate or negligent behaviour on your part and as long as your claim is made within the time limit specified in 8.5 above, we will issue a new Card for the amount under investigation.

8.7 Before we issue you with a new Card you must provide us with proof of purchase of the stolen/abused Card. In the case of a stolen Card you may also be required to provide us with the crime reference number issued by the police. Any difference between the Card Value of the blocked Card and the Card Value of the newly issued Card will be borne by you.

9. Complaints

If you are unhappy in any way with our Cards or the way our service is managed, tell us by e-mailing info@cash-ticket.com so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly. You may be able to take unresolved complaints to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 and e-mail: enquiries@ >Remove this< financial-ombudsman.org.uk.

10. Disputes with retailers

If you have any disputes about purchases you have made with your Card, you should settle these with the relevant Webshop. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with a Card. Remember that once you have used a Card to make a purchase we cannot stop that transaction.

11. Liability

11.1 If you are affected by something which is our fault, we will only be responsible for loss you suffer as a direct result up to a maximum of the balance on the Card and not for any other loss (for example, loss of reputation).

11.2 If you have acted fraudulently or if you do not use a Card in accordance with these Terms and Conditions you will be responsible for all losses on the Card. If you act without reasonable care and this causes losses, you may also be responsible for this.

11.3 We accept no responsibility or liability for a Webshop refusing to honour a transaction on a Card or failing to cancel an authorisation.

11.4 We are not liable to you for any losses caused by acts of God, riots, war, natural disasters or other occurrences which are beyond our reasonable control.

11.5 We do not guarantee the permanent availability of the Cash-Ticket system, in particular the availability of the systems of Retail Outlets or Webshops.


12. Compensation

The Financial Services Compensation Scheme is not applicable for the Cards. No other compensation schemes exist to cover losses claimed in connection with a Card.

13. Data Protection

We do not collect any personal data when you purchase or use a Card. Please find our Privacy Policy here.

14. Assignment of the Contractual Relationship

We may assign the benefit and burden of these Terms and Conditions to another company at any time, on giving your at least 60 days prior notice of this. If we do this, your rights will not be affected.


15. These terms and conditions are governed by English law and English courts will deal with any legal proceedings between us. Communications with you will be in English.