The research unit eCommerce of the EHI Retail Institute is concentrating on the Euro-Label certification programme for online shops. We stand for trustworthy online shopping and are prepared with a tested complaint management system in the event that disagreements between consumers and traders should arise. All traders with a Euro-Label trustmark have successfully passed our intensive test procedure and are re-tested regularly. Since 1999, EHI and its European partners have certified more than 400. The holders of this trustmark include these companies: otto, quelle, neckermann, weltbild, qvc, hse24, tchibo, t-mobile, globetrotter, t-online-shop etc.

Shape the future together with EHI Retail Institute

EHI is a scientific institute of the retail industry. The 500 members of EHI include
international retail companies and their industry associations, manufacturers of consumer and
capital goods, and various service providers.

  • We research topics relevant to the future of retailing,
  • organise conferences and working groups,
  • operate our own publishing house,
  • and are partners to Messe Düsseldorf in staging the world's biggest capital goods trade
  • fair for the retail business, EuroShop.
  • We offer individual research projects to address specific problems.


More info: www.ehi.org/en/  

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